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FAQ

About Rare Birds

How do your clothes cater to the needs of neurodivergent individuals?

At Rare Birds, we take pride in creating clothes that are truly special. Our garments stand out from the crowd due to a combination of carefully selected fabrics, sensory-friendly design, and innovative elements.

Firstly, we believe that the right fabric can make all the difference in terms of comfort and quality. That's why we have meticulously chosen four Signature fabrics - FlexSoft, ThermoSoft, CloudComfort, SnugLite - that form the foundation of our clothing line. Each fabric serves a specific purpose, catering to different needs and preferences.

In addition to our premium fabrics, we pay special attention to the design of our clothes. We understand that sensory-friendly clothing is essential for individuals with sensory sensitivities. That's why our designs incorporate features that prioritise comfort, such as seamless construction, tagless labels, and soft, non-irritating materials. We want everyone to feel at ease and confident in our clothing.

Furthermore, we love to innovate. That's why we've introduced elements like magnetic zips, making dressing and undressing effortless and hassle-free. Our commitment to incorporating smart and practical features sets us apart from the rest.

Who are you and how was Rare Birds founded?

Clementine and Kerry founded Rare Birds out of a passion for inclusive design in fashion. Read our story here.

Are your products designed by individuals that are neurodivergent?

At Rare Birds, we believe in the power of collaboration and inclusivity. Our dedicated team consists of both neurotypical and neurodivergent individuals who work hand in hand to design our clothing.

We understand the importance of creating garments that meet the specific needs of the neurodivergent community. That's why we actively involve individuals from the neurodivergent community at every stage of our design process. Their valuable insights and perspectives help us develop clothing that is not only stylish and functional but also addresses the unique sensory sensitivities and preferences of neurodivergent individuals.

In addition to working closely with the neurodivergent community, we conduct our own continuous research to stay informed about the evolving needs and challenges faced by individuals with diverse neurological profiles. This allows us to incorporate the latest findings and innovations into our clothing designs, ensuring that they remain relevant and supportive.

By fostering a collaborative environment and embracing diversity within our team, we are committed to creating clothing that celebrates neurodivergent individuals and provides them with the comfort, functionality, and style they deserve.

Where are your clothes made?

Our clothes are manufactured in Turkey. Our weighted items are manufactured in China.

What are your environmental commitments?

At Rare Birds, we are deeply committed to making sustainable choices in every aspect of our clothing production. We understand the importance of minimising our impact on the environment and strive to lead by example. Here are some key examples of our environmental commitments:

  • Durability for Longevity: One of the most effective ways to reduce the environmental impact of clothing is by ensuring durability. We design our clothes to be long-lasting, using high-quality materials and meticulous craftsmanship. By creating garments that stand the test of time, we encourage you to wear them longer, reducing the need for frequent replacements and minimising the stress associated with finding new clothes.
  • Eco-Friendly Fabrics: We carefully select fabrics that are not only gentle on your skin but also eco-friendly. We prioritise the use of sustainable materials, such as organic cotton and bamboo. These fabrics are grown using methods that minimise the use of harmful chemicals and promote soil health, ensuring a reduced environmental footprint throughout their lifecycle.
  • Responsible Manufacturing Practices: We partner with manufacturers who share our commitment to sustainability. Our production processes adhere to strict environmental standards, including efficient energy and water usage, waste reduction, and responsible disposal practices. By working closely with our manufacturing partners, we ensure that our clothes are produced in a manner that aligns with our eco-conscious values.
  • Continuous Improvement: We understand that sustainability is an ongoing journey, and we constantly seek opportunities for improvement. We stay informed about the latest advancements in eco-friendly technologies and materials, regularly evaluating and updating our practices to reduce our environmental impact further. We believe in transparency and will continue to share our progress with you, keeping you informed about our efforts and initiatives.

By choosing Rare Birds, you can be confident that you are supporting a brand dedicated to making sustainable choices. We are committed to preserving the environment for future generations while providing you with stylish and durable clothing that you can feel good about wearing.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located in the Size Chart tab for each of our products.

Our sizes are all shown in UK sizing.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it as our team are working on getting your order to you as quickly as possible.

As a reminder, we offer free returns! Just email returns@rarebirds.co for your label, you can even arrange for RoyalMail to collect it from your front door for free !

Do you carry plus sizes in your clothing line?

We understand the importance of inclusivity and catering to diverse body types. At present, our clothing line offers sizes ranging from S (8-10 UK) to XL (20-22 UK). However, we are committed to promoting body positivity and inclusivity, and we recognize the need to expand our size range to accommodate smaller and larger sizes.

We are actively working towards incorporating a wider range of sizes in our collection, so that everyone can find garments that make them feel comfortable and confident.

We appreciate your patience and support as we strive to create a truly inclusive clothing brand.

Shipping & Returns

When will I receive my order?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

We aim to dispatch all orders same day for orders received by 4pm Monday to Friday and next day for orders placed after 4pm. Orders received after 4pm on Friday will ship on Monday.

Our estimated delivery time to the UK is 2-4 working days from the date of dispatch & 7-14 days to the USA.

Click here to see our full shipping policy.

How do I return my item?

We really hope you love our products but if, for any reason, you're not satisfied, we offer free and easy returns.

Just email returns@rarebirds.co for your label.

See our full returns & refund policy here.

Do you ship overseas?

We only currently ship to the UK & USA.

Get in touch

Have questions about your order, or a general enquiry?